How to book a repair appointment
There are several convenient ways to book a repair appointment with Samsung. Whether you're seeking help with a product repair or technical support, here are the different methods available to save time and skip the queue.
Before you start the chat, prepare the following information:
- Complete Name
- Complete Address (including Zip Code)
- Contact Number
- Model number
- Serial number
- Date of purchase
- Place of purchase
- Preferred date and time of our appointment
Note: Live Chat Support is available 24/7 for all products.
Follow these steps to connect with the representative and get your issue resolved
Step 2. Before connecting to an agent, read and agree to the privacy policy, then click Submit.
Step 3. A set of options will appear. Click on the option that matches your concern. If your issue is product-related, select "Product Support".
Step 4. Select the relevant product category.
Step 5. Enter the details in the form provided. Click Submit
Step 6. A representative will reach out to assist you shortly.
Before your call, prepare the following information:
- Complete Name
- Complete Address (including Zip Code)
- Contact Number
- Model number
- Serial number
- Date of purchase
- Place of purchase
- Preferred date and time of our appointment
Follow these steps to connect with the representative and get your issue resolved.
1. Dial the Samsung Support hotline available from Mon-Thurs (9:00 AM - 6:00 PM)
Mobile to Landline:
02 8422-2111
Landline to Landline:
8422-2111
2. Listen to the prompts and press the corresponding numbers based on your concern.
3. Wait for a representative to assist you with your concern.
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